Refund policy

Return, Refund & Exchange Policy – Haldiva India

At Haldiva India, your satisfaction is our priority. We take great care in crafting, packaging, and delivering every product with the highest standards of quality and hygiene.

This policy outlines the terms and conditions for returns, refunds, and exchanges to ensure transparency and fairness for all customers.

1. Return Policy

We offer a 10-day return window from the date of delivery.
To be eligible for a return, the product must meet the following conditions:

• The item must be unused, unopened, and in the same condition that you received it.
• It must be in its original packaging with all seals, labels, and tags intact.
• A valid proof of purchase or receipt is required.

To initiate a return, please email us at care@haldivaindia.in with your order details and reason for return.
All returns must be approved by our support team before shipping.

Once approved, we will provide:

• A return shipping label and detailed instructions, or
• The designated return address for dispatch (unapproved returns will not be accepted).

You can always reach out to our support team for any return-related queries at care@haldivaindia.in.

2. Damages and Issues

We request that you inspect your order upon delivery.
If you receive a damaged, defective, leaked, or incorrect item, please notify us within 48 hours of delivery with supporting images or videos at care@haldivaindia.in.

After verification, we will arrange a replacement, issue a store credit, or offer a refund as applicable.

3. Non-Returnable / Non-Refundable Items

Due to the nature of our products, we cannot accept returns or exchanges for the following categories:

• Perishable or consumable goods (such as food, health supplements, or beverages)
• Personal care items, including opened beauty or wellness products
• Custom or special-order items
• Products marked as “Sale,” “Clearance,” or “Non-returnable” at the time of purchase
• Gift cards or digital vouchers
• Items that have been used, opened, or tampered with

If you’re uncertain about whether your item is eligible, please contact us before initiating a return.

4. Exchange Policy

Exchanges will only be processed in the following cases:

• You received a damaged, defective, or leaked product at the time of delivery.
• You received a different product than what was ordered.

Conditions for Exchange

• The issue must be reported within 48 hours of delivery.
• The product must be unused and in original condition (except for cases involving damage or defects).
• Customers must share clear photographs or unboxing videos of the product as proof.
• Once verified, we will dispatch a replacement or issue store credit if the product is out of stock.

Please note that Haldiva India does not offer direct product swaps. If you wish to get a different item, please place a new order once the return or exchange process is complete.

5. Refunds

Refunds are approved only for valid return or exchange cases as outlined above.

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved:

• Refunds will be initiated to your original payment method within 7–10 business days.
• Depending on your bank or card issuer, the refund may take additional time to reflect in your account.

If more than 15 business days have passed since approval, please contact us at care@haldivaindia.in.

6. Costs and Responsibility

• Return and exchange shipping costs must be borne by the customer, unless the return is due to damage, defect, or wrong item received.
• We recommend using a trackable courier service. Haldiva India will not be responsible for packages lost or damaged in transit.

7. International Orders

For international shipments, returns and exchanges are not accepted due to customs restrictions and product handling limitations.
Please review your order carefully before finalizing the purchase.

8. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days without providing a reason.
The product must be unused, unopened, in original packaging, and accompanied by proof of purchase.

9. Our Right to Refuse Returns or Exchanges

Haldiva India reserves the right to reject return or exchange requests that:

• Are raised beyond the allowed time frame
• Do not meet the eligibility conditions mentioned above
• Are submitted without proper proof or product images
• Involve items not purchased directly from haldivaindia.com

10. Outsourced Manufacturing Disclaimer

Haldiva partners with third-party manufacturers and suppliers to bring you high-quality products.

While we ensure that all our vendors follow strict quality and safety guidelines, Haldiva is not directly responsible or liable for the manufacturing quality, formulation, or effectiveness of outsourced products.

Any product-related concerns will be addressed in coordination with the respective supplier to ensure fair resolution.

11. Contact Information

For any concerns, assistance, or clarifications regarding returns, exchanges, or refunds, please contact our support team:

📧 care@haldivaindia.in
📍 Haldiva India
Shop No. FF-181, Gaur City Center,
Greater Noida (West), Uttar Pradesh – 201306, India.

Note:

Haldiva India reserves the right to update or amend this policy at any time.
Changes will be effective immediately upon posting on www.haldivaindia.com. We encourage you to review this page periodically.